Overview

• Job Types: Full-Time, Permanent
• Work Remotely: Yes

Roles/Responsibilities

• Review and update customer accounts, events and sequences in the Admin Panel.
• Call clients to provide updates, find out how they are doing, provide emotional support and encouragement
• When there are delays in the process, offer to provide suggestions for ways for the client to use the time to get to know their SO better
• Recommend potential products or services to management by collecting customer information
• Manage incoming calls and outbound calls
• Identify and assess clients’ needs, and help the clients to achieve satisfaction
• Build sustainable, trusting relationships through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage clients as individual persons
• Resolve customer complaints via text, helpdesk, phone and email.
• Use VOIP dialers to reach out to clients for their visa application updates. 
• Greet customers warmly and ascertain problem or reason for calling
• Act as the company gatekeeper
• Work with the Team Leader of the Support Team to ensure proper customer service and account handling is being delivered
• Ready to take Special tasks and other job-related duties once gets familiar with the basic Support process and tasks.
• Compile reports on overall customer satisfaction
• Read from scripts
• Resolve customer complaints via phone, email and mail
• Escalation to Managers if necessary
• Provide assistance for Gifts Order inquiries.
• Serve as a backup for the FV Success Agent.
• Serve as a backup for the Travel Specialist Agent.

Qualifications

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
• College degree preferred

Top Skills and Proficiencies

• Customer Service
• Product Knowledge
• Quality Focus
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• Multitask
• Patience
• Negotiation
• Positive Attitude
• Attention to Detail
• People Oriented
• Analysis
• Organizational Skills
• Adaptability
• Ability to Work Under Pressure
• Computer Skills

Benefits

• Company Christmas gift
• Fully-paid off-site Company team-building/events
• Equipment upgrade
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to a permanent employee
• Work from home

Supplemental Pay Types

• Anniversary bonus
• Attendance bonus
• Birthday bonus
• Quarterly bonus

Work Schedule

• 10-hour shift
• 8-hour shift

JOIN OUR TEAM & APPLY NOW!

To apply: Please click this online application link and complete the form: https://bit.ly/3izd2DH to start with your application process then reach out to Khel via mail: kheldelacruz@togetherlight.com