FV Support Agent (Work From Home)

Work From Home
Posted 1 year ago


  • Job Types: Full-Time, Permanent
  • Work Remotely: Yes


  • Review and update customer accounts, events and sequences in the Admin Panel.
  • Call clients to provide updates, find out how they are doing, provide emotional support and encouragement
  • When there are delays in the process, offer to provide suggestions for ways for the client to use the time to get to know their SO better
  • Recommend potential products or services to management by collecting customer information
  • Manage incoming calls and outbound calls
  • Identify and assess clients’ needs, and help the clients to achieve satisfaction
  • Build sustainable, trusting relationships through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage clients as individual persons
  • Resolve customer complaints via text, helpdesk, phone and email.
  • Use VOIP dialers to reach out to clients for their visa application updates. 
  • Greet customers warmly and ascertain problem or reason for calling
  • Act as the company gatekeeper
  • Work with the Team Leader of the Support Team to ensure proper customer service and account handling is being delivered
  • Ready to take Special tasks and other job-related duties once gets familiar with the basic Support process and tasks.
  • Compile reports on overall customer satisfaction
  • Read from scripts
  • Resolve customer complaints via phone, email and mail
  • Escalation to Managers if necessary
  • Provide assistance for Gifts Order inquiries.
  • Serve as a backup for the FV Success Agent.
  • Serve as a backup for the Travel Specialist Agent.


  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize and manage time effectively
  • College degree preferred

Top Skills and Proficiencies

  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Documentation Skills
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Multitask
  • Patience
  • Negotiation
  • Positive Attitude
  • Attention to Detail
  • People Oriented
  • Analysis
  • Organizational Skills
  • Adaptability
  • Ability to Work Under Pressure
  • Computer Skills


  • Company Christmas gift
  • Fully-paid off-site Company team-building/events
  • Equipment upgrade
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to a permanent employee
  • Work from home

Supplemental Pay Types

  • Anniversary bonus
  • Attendance bonus
  • Birthday bonus
  • Quarterly bonus

Work Schedule

  • 10-hour shift
  • 8-hour shift


To apply: Please click this online application link and complete the form: https://bit.ly/3izd2DH to start with your application process then reach out to Christian via Skype: live:.cid.1fd7d870d080dbe8.

Job Features

Job CategoryFilipino Visa, Support Agent

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